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For business enquiries, phone my business
number, please
First state you want to pay me Money
for Computer Consultancy
English: For business I can speak English, German or very
slow French
Deutsch: Ja, für
Geschäft, können wir Deutsch
reden.
Francais: Oui, pour le travail, je comprend
Francais, mais tres lentment, si vous plait !
Keine UmSonst Help
Desk
Unless you quickly state your intention to pay me Money for computer consultancy ...
Rules below apply to phoning me ! - Else I hang
up.
Do Not Suppress Caller Identity !
Kein Unterdrucken !
- I Will Not Talk To You If You Suppress Caller ID.
- My computer screen shows name (from number) of caller
before answering, & can have a different ring tone for
anonymous, to know it's not worth returning to look at the
screen), so it's in Your interest not to suppress your caller
identity !
- I sometimes do not answer anonymous callers. I don't need
strangers on analogue phones rabbiting away in fast German
dialect eg Bavarian, trying to sell me their products, or get
free help. Nor do I want calls from weird acquaintances
(`Bekannter') who suppress their caller ID or who do not
announce their human name till I've answered mine.
- Serious business calls come with Caller ID On. Only time
wasters (EG questionnaires & sales people) & weirdos
suppress caller ID: If they get answered at all, they get
challenged & dumped in a few seconds.
- If you have Caller ID (as do German Business ISDN &
Mobile & callers from UK, & USA international
callers), leave it ON or turn it ON before
calling me.
- Those few of my friends who still have analogue lines
that don't disclose ID know all I will say on pick up is
"Hallo" . They recognise my voice, announce themselves &
we're off.
First Identify What You Want & Who You Are
Zu Erst: Was Wollen Sie ? - Wollen
Sie Mir Zahlen ?
- Most un-recognised voices in German are phone spammers
trying to sell me junk, (Unfortunate that makes it
difficult to filter new customers calling me!)
Meist unbekannte Stimmen in Deutsch
versuchen mir etwas ungewolt zu verkaukfen, also es ist in
ihre eigen besten intersse, entweder English zu sprechen,
oder erklaren sie schnell & Klar, welche Consultancy
tätigkeit sie denken daruber, kaufen zu
wollen.
- Depending which phone number you ring from your end,
& to which number my end, & time & day in week,
& language, I take a guess if you'r yet another waster,
or someone I want to talk to. That guess dictates how long
before I hang up.
- Maybe I'll say eg "Hallo" & nothing more &
wait.
- I get too many junk sellers phoning , I hang up
quickly.
- You know who you hoped to call, & what you
want.
- It's your job to identify yourself.
- I don't need you, you need me. That's why you phoned me
!
- I happily hang up quickly unless you do that Quickly
& Clearly.
- . Occasionaly callers are too obtuse or arrogant &
they try to force me to identify my name before they
identify their number, name, what they want, &
sometimes even their lanugage.
- I've knows Germans British & other nationals all
that daft, No loss to me when I hang up.
- I don't give my name or any other info, until I've
forced you to state your name &/or what you want. You
have the advantage of me, you know who you phoned, so
Identify Yourself, else I hang up.
Do NOT give your name as the first word of the call
!
Zu Erst: Wollen Sie Etwas Kaufen ?
Nur Spater: Was war Ihre Name ?& Firm Name
?
First word should be eg "Hello", "Good Morning", "Guten
Tag", The accent also announces which language you can
speak, as well as which other language you may be starting
in. Do not Omit.
Some Germans think it's impolite not to give name first,
certainly it was often the first word one heard.
(Really Daft idea, (like they used to believe CVs
should be written starting with where one first went to
school). Break the convention!
I have no reason to remember the very first word you say,
I won't even be Trying until I have a reason to remember a
name. & I won't jave a clue how it might be spelt. Give
me motivation to pay attention first, (like telling me
first you want to be a paying customer for Computer Consultancy. Until then I'm far more
interested in remembering more important things, such as
where I was up to in a complex computer
development & debug session, when you phoned &
broke my concentration.
My aim is to hang up fast; to keep me on your phone,
Try this In This Order:
Probieren Sie Dieses, In diese
zuordnung !
- Hallo, Guten
tag,
- Our firm needs a Unix & C
consultant for ...,
Wir brauchen einem Unix
Consultant, für
- We're based in ___, Wir sind
im Grossraum Muenchen oder ....
- The company name is ___,
Ich bin mit Big Blue Computer
Company,
- Our web address ___
- my name & tel. no. & email ....
ich heisse ___.
-
NOT / NICHT ! Bauer, IOEV
Irgentwas GmbH
(My thoughts:
- Oh! Unknown German Voice & Number,
- Probably Yet Another Junk Seller ...
- Best Make reasonably sure, then hang up fast
!
- "Moment Bitte
!" Note where up to debugging,
- Switch brain from English technology to German
Business,
- As usual no idea how he spells his name, German
pronunciation very
different to English.
- Umlauts ? Aargh ! Bavarian or other non Hoch
Deutsch accent ? Aargh !
- Any tedious German inverted couplets of digit
strings yet ?
- Is a phone salesman detected yet, can I hang up
?
- Is this a valued rare new customer
- Or someone who just wants free advice, who should
be phoning me in English ?
- Is this for money ?
- Can they afford to pay ?
- Will they want to place an order ?
- If not, do I want to listen ?
- Is this caller freeloading for advice ?
- Should he be asking if it's a convenient time to
call ?
- Should I interrupt & switch him to English if
this is unpaid ?
- Do I interrupt & tell him to call back later
if unpaid ?
PHONE IN ENGLISH, NOT GERMAN,
UNLESS YOU WILL BUY COMPUTER
CONSULTANCY
Do not phone in German :
- Unless you start by saying you will Buy Computer Consultancy
- Expect me to hang up, fast ! (Most callers in German
whose voices I don't recognise, are selling junk or
harvesting info).
As your call rings:
-
My computer shows & logs:
- Name (not number) of any known caller, Or
- Number of unknown caller, Or
- "From NotAvailable" if old analogue or
withheld
- Which of my numbers you called, eg: business/
private/ clubs/ spammed from phone book, etc.
- If caller's number is NotAvailable
-
-
If a repeat caller, I may just pick up & say "Uh
Huh !?" which forces caller to speak,
- they hate that, which pleases me,
- until then they know Both who they are &
who I am (at least my number), whereas I know
Nothing about them.
- I get their language (often enough not German
or English, but some freigner) If I dont recognise
their voice, & they demsand to know who I am
& theyr're not offering to purchase computer
consultancy, theyre wasters & get Dumped.
- If caller starts in German :
- If a stranger fails to start by asking to buy Computer Consultancy ....
-
If I hear Fast German from an unrecognised voice,
- If I suspect a robotised sales queuer: Caller
gets classified as: "Another Waster (aka Phone
Spammer) to dump": The response varies,
sometimes
-
(Sometimes I don't just hang up, I do
better: I deliberately give initial answers to
robot to engage the queuue for human 2nd level
response, then leave the phone on desk,
occasionaly using keys or speach to lock up their
sales robot or human, so they can't waste so many
other people's time as well).
- Or I interrrupt in English ""Err... Do you
want to buy Computer
Consultancy ?" (Which last brought a
friendly laugh & response in English from German
sales girl), & a freindly & quick agreement we
had no need to talk to each other.
Both techniques worth using as I find having my concentration
interrrupted by phone, to be sold at in a foreign
language. by someone who hides his number, as most
offensive, & worth inconveniencing them in return, to
the extent, they might note my number as too troublesome
to call again.
- If clueless people phone in German, re. club events
& mail lists I help run / organise, who ignore that the
club's / events, my web pages, & mail list
announcements I make are All in English: Well that's not
exactly bright, & we aim to recruit bright people
willing to use English.
If you want my time, Start in English, even if we later
oscillate between English & German.
He Who Helps, Determines Which
Language we start in.
- I am English - Ich spreche auch
Deutsch - Aber Nur Hoch- Deutsch ! * Nur Für
Bezahlender Kunden ! Ich will
Kein Bayerisch Hören oder Lernen!
- Give all you numbers in single digit strings - not
German swapped digit pair format. - Bei Nummern, sagen sie einzelne Ziffern, links nach
rechts, nicht Paarweise rum-gefummelt !
- I have the usual English difficulty recognising German
pronunciation of individual alphabet letters. I don't
recognise umlaut pronunciation at all.
- Use the International
Alphabet (For both German & English).
TIME ZONE
- Central Europe, Germany
All Berklix servers can report
current time &
date.
Physically
In Munich,
Bavaria, Germany. Central European Time zone. TZ =
"GMT+01:00" or "Germany/Berlin". 1 hour ahead of London,
England. Same Summer time switch over dates as London. In
(northern hemisphere) summer, London is 1 hour ahead of
Greenwich Mean Time = UTC, & Munich is 2 hours ahead.
Office Hours
- NOT available at 08:00 in Munich
Germany, Do NOT phone till long after !
- Not before 09:30 Munich time
(Except where it cannot be avoided, eg perhaps from
Asia).
I generally work London commercial (not civil service)
office hours eg 09:30 - 18:30 UK (GMT or BST) time.
That's 10:30 - 19:30+ in
Munich.
- Early evening calls OK.
Europe is Way ahead from any of your time zones !
Phone me in your morning, not toward end of your business
day. I can handle calls arriving late my end, but I really
don't appreciate daft/ aggressive plays, eg a pushy
Canadian lawyer who still persisted trying to negotiate
contract terms after being told it was about 2 AM at home my
end. Only extremely urgent & important technical
service problems might interest me then. Your call is Not
important, not interesting & Not urgent outside European office
hours, unless your first payment has already been
received & verified by my company's bank.
- Make sure your browser & gateway are not caching
old pages with old times! (To check, click reload a few
times & see seconds increase).
- A "CEST" acronym means Central European Summer
Time.
NO CALL WAITING (`Kein
Anklopfen')
Do Not Put Me On Hold !
Put me on `hold' for more than 5 or 10 seconds , & I'll
hang up on you. I will not call or mail you back, nor think
further what we were talking about; Clearly you thought it
was un-important, so your problem.
I Will Not Put You On Hold
If I hear a call ringing signal my end while talking to
you: I will glance at the display to see name of person
calling, I will Not put you on hold to talk to them, though
I may arrange to speak to you later, if eg the other caller
might be mobile, & you might be re-callable after.
CONSIDER FACE TO FACE Instead. It May
Be More Efficient ?
PHONE NUMBERS
Number below obscured (*) to disrupt spammers.
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Higher priority phone numbers are available once your company
has made first payment to my
company.
Business enquiries welcome. The number is a normal ones,
Not an expensive support tarif, Phone company does not pay
owner a rebate when people phone.
Alphabet For when German
& English speakers confuse each other with pronunciation
;-)
(*) Maybe latter I'll obscure my number with a better
technique, using eg a: Captcha
I am on a normal (non premium, non {mobile=cell=handy}
line.
If business just call me. If you'r a friend Not calling from
a premium rate or {mobile=cell=handy}, I can call you back if
you remind me (per flat rate of
Deutsche Telekom "CountryFlat(1.4)" (Tarif price 3.31 +
mwst = 3.94 Euro/month at March 2011, for "Die Flatrate
fürs benachbarte Ausland, USA, Kanada, Australien und
Westeuropa"), to any normal terestial (non premium, non
mobile) in
America = USA, Andorra, Australia, Austria, Belgium,
Canada, Denmark, France, Germany, Great Britain inc Isle of
Man & Channel islands), Greece, Ireland, Italy,
Lichtenstein, Luxembourg, Monaco, Netherlands, Norway,
Poland, Portugal, San Marino, Spain, Sweden, Switzerland,
Czech Republik
(Tschechien), Vatican City.
DTkom link to "Übersicht" = over view
DTkom link to "Tarriftabelle" = Tarif table Shows:
- USA & Canada mobiles as 0, yet Britain &
Austria as 28 cents/min. !
- Doesn't list Deutschland, which would have been
useful to see mobile rates to Tkom's & competitive
nets, (info removed to some other page as not foreign I
suppose).
- Not sure about calls to premium rate numbers in other
countries eg UK 08 "You have just been serviced ;-)"
numbers.
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